01

Return eligibility

You may request a return within 5 calendar days of receiving your order, provided that:

• The product is unused, unassembled, and in its original condition.
• All original packaging, accessories, manuals, and included components are returned.
• The product shows no signs of use, damage, or improper handling.
• Proof of purchase is provided.

Products that have been assembled, installed, or mounted are not eligible for return, unless they are defective, damaged upon delivery, or the incorrect item was delivered.

02

Non-returnable items

The following items cannot be returned unless they arrive damaged or have a manufacturing defect:

• Made-to-order or custom products.
• Personalized products.
• Products that have been used, assembled, installed, or modified.
• Clearance or final sale items.
• Gift cards.

03

Damaged or incorrect orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong product, please contact HAI within 48 hours of delivery and provide:

• Your name.
• Your order number or proof of purchase.
• Photos of the product and its packaging.
• A brief description of the issue.

Our team will review your request and, if approved, arrange a repair, replacement, or refund, depending on the situation.

04

Refunds

Once your returned product has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed using the original payment method whenever possible.

Original shipping charges are non-refundable unless the return is due to a manufacturing defect, shipping damage, or an error made by HAI.

05

Return shipping

If the return is approved due to a product defect, damage during delivery, or an error on our part, HAI will cover the return shipping costs.

For all other approved returns, the customer is responsible for the return shipping costs.

Products must be securely packaged to prevent damage during transit.

06

How to request a return

To start a return, please contact the HAI Customer Support team with:

• Your full name.
• Your order number or proof of purchase.
• A brief explanation of the reason for the return.
• Photos or videos if the return involves damage or a defect.

Our team will guide you through the return process and provide the necessary return instructions.