Our lead time depends on the product you order.

• In-stock items are typically processed and dispatched within 1–3 business days.
• Made-to-order or custom products may require additional production time. If so, the estimated lead time will be communicated before your order is confirmed.

Our goal is to deliver every order as quickly as possible while ensuring it meets HAI’s quality standards.

We aim to get your order to you as quickly as possible.

• Beirut: Delivery typically takes 24–48 hours.
• Outside Beirut: Delivery typically takes 3–5 business days.

For made-to-order or custom products, production times vary depending on the item and current demand. We’ll provide you with an estimated production and delivery timeline when your order is confirmed.

Please note that delivery times may vary during public holidays or due to unforeseen circumstances. If you have a specific deadline, feel free to contact us before placing your order, and we’ll do our best to accommodate your request.

At the moment, HAI ships throughout Lebanon, delivering to all regions across the country.

As we continue to grow, we look forward to expanding our shipping services internationally so more people around the world can experience HAI.

Stay tuned for future updates as we bring HAI to new destinations.

Yes. We offer free delivery across Lebanon on qualifying orders over $500.

Eligibility is calculated automatically at checkout based on the qualifying merchandise total after applicable discounts.

We take great care in packaging every HAI product to ensure it arrives safely.

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged product and its packaging. Our team will review your request and work with you to provide a suitable solution, whether that’s a replacement, repair, or another appropriate resolution.

Your satisfaction is important to us, and we’re committed to making things right.

Delivery fees are calculated automatically at checkout based on the items in your order. If your order qualifies for free delivery, this will be applied automatically at checkout before you complete your purchase.

A preorder lets you reserve a product before it becomes available. If an item is available for preorder, the estimated shipping date will be clearly stated on the product page.

Once the product is ready, we’ll process your order and ship it according to your selected delivery method. If your order includes both in-stock and preorder items, we may ship everything together once the preorder item is available, unless otherwise arranged.

If you need your order by a specific date or have any questions about a preorder, feel free to contact us — we’re happy to help.

Once your order has been dispatched, any available delivery or tracking information will be shared with you through the contact details provided with your order.

We currently offer the following payment method:

• Cash on Delivery (COD) – Pay in cash when your order is delivered.

Yes. If you wish to cancel your order, please contact us as soon as possible.

Orders can be canceled free of charge before they have been prepared or shipped. Once an order has been dispatched, it can no longer be canceled.

If you need assistance, our team will be happy to help you with the available options.

All HAI products include a 1-Year Limited Warranty covering manufacturing defects in materials and workmanship under normal intended use.

For complete details, including coverage, exclusions, and how to submit a claim, please refer to our Warranty Policy.

Eligible products may be returned within 5 calendar days of delivery, provided they are unused, unassembled, and in their original condition.

Some items, including made-to-order and custom products, are not eligible for return.

For complete details, eligibility requirements, and return instructions, please refer to our Return Policy.

Once your returned product has been received and inspected, we will notify you if your return has been approved.

If approved, your refund will be processed using the original payment method whenever possible.

Processing times may vary depending on your payment provider.

Our products are crafted using high-quality materials selected for their durability, performance, and longevity.

Depending on the product, we use premium plywood, birch wood, and stainless steel, ensuring each piece is built to withstand everyday use while maintaining a clean, functional design.

Yes, selected HAI products can be customized.

Customization options may vary depending on the product and can include dimensions, finishes, colors, or other specifications.

If you’re interested in a custom product, please contact our team before placing your order to discuss the available options.

Some HAI products require simple assembly, while others arrive fully assembled and ready to use.

Any required assembly, installation instructions, and included hardware will be clearly indicated on the product page and provided with your order.

The dimensions, weight, and other technical specifications for each HAI product are listed on its individual product page.

If you need additional measurements or have specific space requirements, feel free to contact our team — we’ll be happy to help.

Yes. Products that require assembly include clear step-by-step instructions along with all the necessary hardware, making installation as simple and straightforward as possible.

Yes. Professional Installation is available for eligible HAI products and bundles where the installation option appears on the product page.

Professional Installation is $45 for the eligible item or complete set.