01 · Warranty coverage

Built to last. Backed for one year.

Every HAI product is covered by a 1-Year Limited Warranty against defects in materials and workmanship from the date of purchase, provided it has been used, assembled, and maintained according to HAI’s instructions.

Depending on the product, this warranty may include defects such as:

• Structural failure of wooden or metal components.
• Failure of joints, welds, or connection points under normal intended use.
• Manufacturing defects in finishes, coatings, or protective surfaces.
• Cracking, splitting, or deformation of wooden components caused by manufacturing defects.
• Premature failure of moving parts, hardware, or accessories due to manufacturing defects.
• Material defects that affect the safe and intended use of the product.

This warranty applies only to manufacturing defects and does not cover damage resulting from misuse or normal wear over time.

02 · What is not covered

Normal use comes with normal wear.

The warranty does not cover:

• Cosmetic wear from everyday use, including minor scratches, dents, discoloration, or natural aging of materials.
• Damage resulting from incorrect assembly, installation, or use.
• Damage caused by exceeding the product’s intended weight capacity or intended use.
• Damage caused by accidents, impacts, misuse, neglect, or improper maintenance.
• Products that have been modified, repaired, or altered by anyone other than HAI.
• Damage caused by exposure to outdoor conditions, excessive moisture, extreme temperatures, or unsuitable environments unless the product is specifically designed for such use.
• Normal wear and tear of consumable or replaceable parts.

03 · How to make a warranty claim

We’re here to help.

If you believe your product has a manufacturing defect, simply contact the HAI support team and include:

• Your name.
• Your order number or proof of purchase.
• Photos or videos clearly showing the issue.
• A brief explanation of what happened and how the issue developed.

Our team will carefully review every claim. If the issue is covered under warranty, we will repair the product, provide replacement parts, replace the product where appropriate, or offer another suitable solution.

If we require the product to be returned for inspection, we will provide clear return instructions before any shipment is made.